Success for many websites and portals means reducing the number of calls into your call centre - or calls to you if you haven't got a call centre.
Online customer transactions cost a fraction of those made through a call centre.
Customers will pick up a phone and call you if they can't find what they want on your website - if the content isn't clear, if your sales channel is too hard to navigate through or if they simply can't find what they want.
If your website isn't pulling its weight and reducing customer phone calls, I can help you find out why and work with you to move your customer transactions back online.
Sophie Fanning, Digital Improvement Specialist +61 416 350 158 firstname.lastname@example.org
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